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SAP Fiori - Guidance on setting up and amending access.

SAP User Support 

If you need support and use Halo, please log a Halo ticket via the Derbyshire School Support Portal.

Alternatively, you can access SAP Fiori support via the ICT Service Desk by calling 01629 537777 - Option 3.

Setting up a new school user on SAP

School users access SAP using Multi Factor Authentication (MFA).

This is required for all users accessing our systems from outside the network so we can meet the Public Sector Network Standards set by the government, ensuring the safety of data.

For MFA password issues contact service desk tel: 01629 537777.

To set up a new school user

Please follow this process and see the documents attached to this page in the related documents section.


Download the Microsoft Authenticator app onto your device (see Microsoft Authenticator Download Instructions attached to this page).


Headteacher logs onto the IT Traded Services to Derbyshire Schools Portal to complete the new system user access request online. Amendments and deletions of system access are also now processed by the headteacher logging a request on this portal.


Once you have been set up as a SAP user, you will receive a confirmation email from the Service Desk. Ring the service desk on 01629 537777, option 2 for your initial password. You will then be able to log onto the systems.
Your access will expire after 90 days of inactivity, so please ensure you log onto the systems frequently.

Also see